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Terms and condition



Effective Date: 01-Jan-2025

Welcome to Ghizah! By using our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

Ghizah is a food delivery platform that connects customers with local restaurants and ensures fresh, hot, and tamper-proof meals. Our delivery partner, Porter, helps ensure timely and secure deliveries.

2. Acceptance of Terms

By accessing or using the Ghizah app or website, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

3. Account Registration

  • Eligibility: You must be at least 18 years old to register an account with Ghizah.
  • Accuracy: You agree to provide accurate, current, and complete information during registration.
  • Security: You are responsible for maintaining the confidentiality of your account credentials.

4. Ordering and Payment

  • Order Confirmation: Orders are confirmed only after payment is successfully processed.
  • Pricing: Prices are set by the restaurants and may vary. Ghizah is not responsible for pricing discrepancies.
  • Payment Methods: We accept multiple payment options, including credit/debit cards, UPI, and cash on delivery (where applicable).

5. Delivery Policy

  • Delivery Partner: Our trusted partner, Porter, ensures safe and timely delivery.
  • Delivery Time: Estimated delivery times are provided but may vary due to traffic, weather, or other unforeseen circumstances.
  • Tamper-Proof Packaging: All meals are sealed to prevent tampering. Do not accept orders if the seal is broken.

6. Cancellations and Refunds

  • Cancellation by Customer: You may cancel an order within [X] minutes of placing it. After this period, cancellations may not be possible.
  • Cancellation by Restaurant/Ghizah: Ghizah reserves the right to cancel orders due to unavailability or unforeseen issues.
  • Refund Policy: Refunds will be processed in cases of canceled orders, incorrect deliveries, or missing items, as per our refund policy.

7. User Responsibilities

  • Appropriate Use: You agree to use Ghizah lawfully and refrain from misuse, fraud, or harassment.
  • Feedback and Reviews: Users may leave reviews, but offensive, defamatory, or misleading content is prohibited.

8. Limitation of Liability

Ghizah is not responsible for:

  • Delays caused by external factors such as weather or traffic.
  • The quality or preparation of food by restaurants.
  • Any damages resulting from misuse of the platform.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Modifications to Terms

Ghizah reserves the right to modify these Terms and Conditions at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction], and any disputes will be resolved in the courts of [Insert Location].

12. Contact Us

For any queries or concerns regarding these Terms and Conditions, please contact us at:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]

Let me know if you need any specific adjustments or additions!

 

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You said:

write term condition like swiggy and zomato

 

ChatGPT said:

Here's a version of Ghizah's Terms and Conditions modeled in a style similar to Swiggy and Zomato—clear, user-friendly, and concise:

Ghizah Terms and Conditions

Effective Date: [Insert Date]

Welcome to Ghizah! By using our platform (website and app), you agree to the following terms and conditions. Please read them carefully before placing any orders.

1. General

1.1. These Terms and Conditions govern your use of Ghizah’s services, including food ordering, delivery, and billing.

1.2. Ghizah reserves the right to modify these terms at any time. Continued use of our services implies acceptance of any changes.

2. Use of the Platform

2.1. You must be at least 18 years old to use Ghizah.

2.2. By creating an account, you agree to provide accurate and up-to-date information.

2.3. You are responsible for keeping your account credentials secure. Ghizah is not liable for unauthorized access resulting from your failure to secure your account.

3. Ordering and Payments

3.1. Placing Orders: When you place an order through Ghizah, it is sent directly to the restaurant for preparation.

3.2. Pricing: Prices listed are determined by the restaurants. Ghizah is not responsible for price discrepancies or changes.

3.3. Payments: We accept online payments (credit/debit cards, UPI, wallets) and cash on delivery where available. All transactions are secure and encrypted.

3.4. Taxes: Prices may include applicable taxes and delivery fees, which will be clearly outlined before you confirm your order.

4. Delivery Terms

4.1. Delivery Partner: Ghizah partners with Porter to ensure efficient and secure delivery.

4.2. Delivery Time: Estimated delivery times are provided but may vary due to factors like traffic, weather, or restaurant workload.

4.3. Tamper-Proof Packaging: All orders are sealed to ensure they haven't been tampered with. If the seal is broken, please refuse the order and contact customer support immediately.

4.4. Delivery Delays: Ghizah is not liable for delays caused by factors beyond our control (e.g., weather, traffic).

5. Cancellations and Refunds

5.1. Order Cancellations: You can cancel an order within 5 minutes of placing it. After that, cancellations may not be possible as the restaurant may have started preparing your food.

5.2. Restaurant Cancellations: Restaurants reserve the right to cancel orders due to unavailability of items or operational issues. You will be notified promptly in such cases.

5.3. Refunds: Refunds will be processed for:

  • Canceled orders (by you or the restaurant).
  • Orders with missing items or incorrect deliveries.
  • Orders with tampered packaging.

Refunds are credited to your original payment method within 5-7 business days.

6. User Responsibilities

6.1. Appropriate Use: You agree not to misuse the platform, engage in fraudulent activities, or violate any applicable laws.

6.2. Reviews and Feedback: Users can leave feedback, but offensive, defamatory, or false reviews are prohibited and may lead to account suspension.

7. Limitation of Liability

7.1. Ghizah acts as a facilitator between customers and restaurants. We are not responsible for:

  • The quality, quantity, or preparation of food.
  • Health-related issues arising from food consumption.
  • Delays due to factors beyond our control.

7.2. Ghizah’s liability is limited to the order amount in cases of proven negligence.

8. Privacy

Your personal data is handled according to our Privacy Policy. By using Ghizah, you consent to the collection and use of your information as outlined in the policy.

9. Termination

Ghizah reserves the right to suspend or terminate your account if you violate these terms, misuse the platform, or engage in fraudulent activities.

10. Governing Law

These Terms and Conditions are governed by the laws of Ahmedabad. Any disputes will be subject to the exclusive jurisdiction of the courts of Ahmedabad.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, feel free to contact us:

  • Email: nathametha29@gmail.com
  • Phone: +919173880074
  • Address: Makarba Road, Ahmedabad - 380051